Returns & Exchanges

At Smiling Ear Records, we want you to be completely satisfied with your sound; if your vinyl or gear isn't hitting the right note, you can return your items within 30 days of delivery. Please ensure all records remain in their original shrink-wrap and equipment is returned in its original packaging to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack the items in their original mailer or a sturdy cardboard box with sufficient padding to prevent warping or damage during transit.

3

Ship the Items

Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned media for quality assurance, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing